Refund Policy
A legal disclaimer
This document is for informational purposes only and does not constitute legal advice. Generitech Corporation recommends consulting a legal professional to ensure compliance with applicable laws and regulations.
Refund Policy
Generitech Corporation is committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued. By making a purchase, you agree to the terms of this policy.
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1. **Timeframe for Requesting Refunds**
Refund requests must be submitted within 14 days of the purchase or delivery date. Requests received after this period may not be eligible for a refund.
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2. **Full or Partial Refunds**
- **Full Refunds:** Issued for products that are defective, damaged, or not as described, provided the customer submits a valid claim within the specified timeframe.
- **Partial Refunds:** Issued under certain conditions, such as returned products that show minor usage but are still in acceptable condition for resale.
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3. **Conditions for Refunds**
Refunds may be granted under the following conditions:
- The product is unused, in its original packaging, and accompanied by proof of purchase.
- The product was damaged during shipping (proof of damage must be provided).
- The product does not match the description or specifications provided at the time of purchase.
Refunds are not issued for the following:
- Products that have been used, altered, or damaged by the customer.
- Sale or clearance items, unless otherwise stated.
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4. **Refund Process**
To request a refund, customers must:
1. Contact us at [Insert Contact Information] within the refund timeframe.
2. Provide proof of purchase and, if applicable, evidence of damage or defects (e.g., photographs).
3. Return the product in accordance with our return instructions.
Once the returned product is received and inspected, eligible refunds will be processed within 7–10 business days. Refunds will be credited to the original payment method.
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5. **Shipping Costs**
Shipping costs are non-refundable unless the refund is due to an error on the part of Generitech Corporation (e.g., incorrect product shipped, product damaged during shipping).